Privacy Policy

Privacy Policy

Data protection

Protecting your data and privacy is a high priority for us. In order to ensure that you are fully aware about the collection and use of personal data on our website, please read the following information carefully. We collect and use your personal data solely in compliance with the provisions of the Federal data protection act of the Federal Republic of Germany.

1. Data collection principles

As a rule, you may visit our website without revealing your identity On this website, personal data is only collected in the scope that is necessary from a technical standpoint as described in this policy. Personal data are only collected by us for the purposes you personally accept. In particular, your personal data is used for marketing purposes only, if you explicitly authorise us to do so. Your data will not be passed on to third parties without your express permission. Passing your data on to government institutions and authorities entitled to the information is done only in accordance with the applicable laws or if we are obliged to do so as a result of a court ruling. Personal data given to us will be stored according to the applicable statutory retention periods, as amended, and subsequently be deleted. If we use third parties to carry out tasks or services on our behalf, they will only have access to your personal data as is necessary from the standpoint of their tasks. These service providers are obliged to process your personal data in line with this data protection policy and the relevant data privacy laws. By using this website, you agree to the use of data collected about you in the manner and for the purposes described in this privacy policy.

2. Collecting and processing personal data

Personal data is only collected when you personally give it to us in one of the manners described below. Data given to us in the contact form, such as your first name, last name, telephone number or e-mail address, is stored and used for the purposes of personal communication. Please note that the data transferred is not encrypted, and you should therefore not include any confidential information in the contact form.

The subscription to our newsletter requires you to give us your e-mail address. It will be used exclusively to send you our newsletter. The newsletter contains information about our company and products. You can unsubscribe from the newsletter at any time using the respective link or sending us a corresponding message. Personal data will be transferred to third parties. The data given to us for the purposes of the newsletter is transferred to the company CleverReach GmbH & Co. KG, Mühelstr. 43, DE-26180 Rastede, because we use their web software for sending our newsletter.

In order to participate in one of our webinars, you'll have to transfer your data through a third party, the company Citrix Online UK Ltd., Gerrards Cross, Buckinghamshire SL9 0D, United Kingdom. We use their GotoWebinar for organising our webinars.

During the booking process of a training, we collect some personal data. It is used only for processing your order and correctly transferring your data to the respective accreditation entities. This data dissemination is necessary, but is only carried out in the required scope. The data is transferred using an encrypted connection.

3. Data security

 

Your personal data is protected from any unauthorised access, use or publication. We ensure that the data you have saved on our server is stored in a controlled and safe environment where unauthorised access and publication is prevented. Our employees are bound by obligations relating to confidentiality and data confidentiality

4. Customer login

Your customer account is only accessible after entering your personal login information. The login area of SERVIEW is SSL-encrypted. Your login information, such as your passwords, are also encrypted. You should always keep your login information confidential, and log out of your account when you have finished using it.

5. Recording data for statistical purposes

When visiting our website, your internet browser automatically transfers protocol information to our web server. Amongst other things, this includes your browser type and version, date and time of the visit, URL of the referring website, as well as the file accessed. This data will be stored separately from other data that you have entered while using our services. Tracing this data back to a specific person is not possible. We use this data exclusively for statistical purposes.

6. Information/revocation

You are entitled to information about the data stored by us at any time and free of charge. Furthermore, you may revoke your consent at any time with future effect. SERVIEW is obliged to delete all personal data as soon as such a request is received, unless statutory retention periods prevent this deletion. The revocation as well as requests for information can be sent informally at any time either by mail to SERVIEW GmbH, Gartenstraße 23, DE-61352 Bad Homburg, or by e-mail to the address datenschutz(at)serview.de.

7. Cookies

"Cookies" are small files that enable us to store specific user information on your computer or other device while you are using SERVIEW's product assortment. Cookies help us capture statistics, such as the frequency of use and the number of users of our products, as well as design our assortment as comfortable, efficient and interesting for you as possible. There are two types of cookies: Session cookies and persistent cookies. Session cookies only last as long as the online session itself. They are deleted from the user’s computer as soon as the browser software is closed. Persistent cookies remain on the user’s computer after the browser has been closed. The cookies used on this site do not contain personal information. They only recognise the browser of the visitor. You can deactivate cookies from being stored in your browser, restrict them to specific websites or set your browser to notify you as soon as a cookie is sent. You can also delete cookies from your hard drive at any time. Please note, however, that it is not possible to use all our services, if session cookies are refused. It is possible for third party cookies to be stored on your computer or other device when using this website. You can prevent these cookies from being stored on your computer by deactivating the use of cookies from third parties in your browser settings.

8. Web tracking

This website uses Google Analytics, a web analysis service by Google Inc. ("Google"). Google Analytics uses so called "cookies", i.e. text files that are saved on your computer and allow your use of the website to be analysed for the purposes of evaluating its attractiveness and improving its performance and content. The information collected in the cookie about your use of this website is generally transferred to one of Google’s servers in the USA where it is stored. If IP anonymisation is activated on this website, your IP address will be shortened by Google within the member states of the European Union or in other contracting states party to the European Economic Area agreement. Only in exceptional cases will full IP addresses be sent to the USA and shortened after they arrive. Google uses this information on behalf of the operator of this website to evaluate your use of it, to generate reports about the activities on it and to provide other services related to your use of the website and the internet in general. The data transferred by your browser through Google Analytics will not be merged with other data by Google. You can disable cookies in your browser software settings, but please note that this might prevent you from using all the functions of this website in full.

Furthermore, you may prevent Google from receiving the data regarding your use of the website created by the cookie (including your IP address), and prevent Google from processing this data by downloading and installing the browser plug-in available at tools.google.com/dlpage/gaoptout.

Please note that the Google Analytics code is supplemented by "anonymizeIp" on this website, in order to enable the anonymised collection of IP addresses (so called IP-masking).

This website uses the web analysis service of the company intelliAd Media GmbH. Anonymised usage data is collected, aggregated, and saved, in order to optimise this website and enable it to be configured to suit the needs of its users. This data is also used to create usage profiles with pseudonyms assigned to them. Using intelliAd Tracking involves cookies being saved locally. According to Section 15 of the German Telemedia Law (German: Telemediengesetz), you have the right to prevent the storage of your (anonymously collected) browsing data, both at the time you exercise this right and thereafter. Please use the intelliAd Opt Out Function for this purpose.

9. Links to other websites and online services

The providers of online services that this website contains a link to are themselves responsible for complying with the applicable data protection laws. These online services generally have their own privacy policies that apply in this respect. We hereby declare that we assume no responsibility or liability for these links.

10. Changing the privacy policy

We reserve the right to amend this privacy policy at any time whilst remaining within the scope of applicable data protection laws.

Should you require any further information regarding data protection and data security at SERVIEW, please do not hesitate to contact our Data Protection Officer (datenschutz@serview.de).