SERVICE & ADDED VALUE
Service management describes the entirety of specialised resources and skills of an organisation that are necessary in order to create corresponding added value for customers through services.
We'll help you identify, restructure and document your services. We'll empower your organisation to plan and conceptually develop the processes needed now and in the future.
We'll establish your organisation's skills in the field of service transition and transfer them into your business as usual.This will enable you and your organisation to introduce services into your operations quickly and smoothly.
Together with you, we'll identify influencing and disruptive factors in your operations and develop appropriate measures. This will help you stabilise your services, ensure their regulated operation and create added value.
When it comes to optimising the efficiency of your services in terms of added value, we'll have your back and advise you. For this purpose, we'll establish instruments of continual improvement in your service management.
In order to prove the quality of your services, we'll develop a key figure system together with you. This will enable you to plan your services, steer them in practice, intervene when necessary and justify yourself to customers and clients.