Maturity & Analysis
The maturity of existing processes is a crucial factor in determining the competitiveness of a service organisation. A maturity assessment delivers a structured evaluation of the existing service management system, including appropriate areas for improvement
We'll determine the scope and general set-up of the maturity assessment together with you. This gives you the necessary security for your actions and focuses the assessment on the relevant topics.
We'll carry out the information retrieval using a standardised questionnaire in interviews and workshops. This ensures that all relevant factors and stakeholders are taken into account in the assessment.
We'll evaluate the information we have retrieved and put it into the context of the individual goals and the strategy of your organisation. The most crucial factor in this is the efficiency of your process, not the integrity of the process implementation.
Together, we will reflect on the results during a presentation appointment and work out the correct ways to act. This is how we ensure that the insights we have gained lead to concrete activities and thus true improvement.